Provident Financial Sucks Customer Reviews and Feedback
Provident Financial plc is a British sub-prime lender, also described as a "doorstep lender", based in Bradford, West Yorkshire. It specialises in credit cards, home collected credit (HCC), online loans and consumer car finance. It is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index.
A former employee said in a review: "There is too much pressure and lack of support from the leaders in Provident Financial. They keep threatening you that they're going to kick you out from the moment you walk in. They ask us for support for overtime, return to hours after closing, do not hire you directly with the company".
Assistant Bookkeeper (Former Employee) says"Hostile working environment. Deficient in proper training. Verbal abuse by management. This company does not have a healthy environment to properly do one's job.Perks and benefitsAbusive admosphere"
Account Manager/Senior Tax Accountant (Current Employee) says"A typical day at work involved processing payments, and handing all aspects of a client's financial life. Co-workers are great. The hardest part of the job is the constant "overtime" even though there is no overtime for exempt employees. The best part of the job is definitely the co-workers."
Executive Assistant (Former Employee) says"- Administrative- Finance, how to process corporate and personal taxes- Friendly- Friendly- Preparing taxes for all states artist performed in- Learning new thingsfree lunch, special eventscareer growth"
Bookkeeper (Former Employee) says"Did AP, AR, scanning, filing, payroll, emials, client calls. I learn to cover youself. Management is good if you are working for the right manager. Co-works were the best thing. Hardest part of the job as a floster bookkeeper was working in the differenet offices, all the accounts managers did everything different. Must emjoyable was the first 10 years of employment.Co-workersEver office did everthing different"
Assistant Human Resources Manager (Former Employee) says"Small corporation with friendly and helpful team. They have a 37.5 work week and it is a collaborative work environment."
Bookkeeper (Current Employee) says"This office is a good place for someone who wants to learn and grow within the accounting field. I do feel it is a "hit or miss" culture there. Many people keep to themselves so you work alone, and certain personalities can make a big impact on your happiness.They have a high turn-over rate, but there are also employees that have been there for years."
Former Employee - Customer Experience Manager says"I worked at Provident Financial full-time for more than 3 years Cons: I have never worked anywhere where the culture revolves around pushing people into wrong behaviours, a total lack of trust from anyone in a management role. At field level contrasting and conflicting instructions which creates needless noise and a distraction from core activity."
Former Employee - Customer Experience Manager says"I worked at Provident Financial full-time for more than a year Cons: you will have to work a good few hours overtime in order to have a chance of achieving your target. middle management act as if they’re in a sales environment from the 80s. the business model was failing prior to covid but now the company will only have a year or so left."
Former Employee - Business Manager says"I worked at Provident Financial full-time for more than a year Cons: Poor management from the top to bottom. Zero care for staff & absolutely no work life balance."
Former Employee - Technical Support says"I worked at Provident Financial full-time for less than a year Cons: Massively micro-managed No promotions for atleast 2 years in contract Management randomly listen in on calls Every support call has the same target time to finish it in, even if it's a difficult call"
Former Employee - Recruiter says"I worked at Provident Financial full-time for more than a year Cons: Don't want to hear ideas, management team spend too much time gossiping than supporting team, managers in overall HR function need training, pointless 1-2-1s nothing to do with YOUR development, micro-managed. People in senior roles who don't have a clue, no empathy with customers who are clearly struggling to make ends meet, where is their corporate responsibility and common human decency? There are better companies around who will value and appreciate you."
Former Employee - Business Manager says"I worked at Provident Financial full-time for more than a year Cons: Constant working hours, No flexibility at all & management dictate how you should treat your team. CEMs were not valued at all & the poor management flowed down from above to create a horrible working atmosphere."
Current Employee - Business Manager says"I have been working at Provident Financial full-time for more than 8 years Cons: Very long hours, lack of field support"
Former Employee - Anonymous says"I worked at Provident Financial full-time for more than 8 years Cons: Everything, this company is going down the pan, they lie to everyone about how things are going, staff arent stupid though and are jumping ship. No options to improve, no training. It used to be a great place to work but has now turned into a horrible atmosphere with everyone on edge. I wouldn't recommend anyone to work here, you are wasting your time and frankly better positions and indeed companies are out there."
Former Employee - Senior Software Engineer says"I worked at Provident Financial full-time for less than a year Cons: No Documentation, you will never get proper requirement before development, in the middle of development of even when the release date is about to come requirement get changed. always rework, no learning and proper work."
Current Employee - CEM says"I have been working at Provident Financial full-time for more than 5 years Cons: Everything, one minute they are saying your the manager of the area use your initiative the next your chastised for using your initiative. Poor micro management. Forced to work unnecessary Saturday shifts and late nights. BM rings you even when you’ve finished and expects you to answer. Emails that require replies whenever they feel like it. Request you to go 40 mile off patch for a 9am meeting and refuse to pay you mileage"
Andy says"I had a loan with Vanquis for £1000 fell behind on payments in 2019. January 2020 paid all my arrears February paid in full March paid in full April paid in full May loan complete Yet VANQUIS reported to credit referencing agencies I'd missed Jan, Feb & March payments which I have bank proof I paid. Upon going through the Ombudsman they ruled in the companies favour but using data from months of 2019 which isn't what my issue was. If you don't want a DAMAGED credit file DON'T TOUCH VANQUIS"
Marion Harrison says"Terrible bank avoid avoid..."
B Cooper says"Invested £1700 April 2018. Never recieved ID, kept asking for it. Eventually got an ID (June 2020) which asked me for memorable words and info (how the hell would I have those without ever being able to log on????) Told I would get reminders re: memorable information. Just kept getting error messages. Not impressed. By the looks of things and other peoples reviews - next stop Financial Ombudsman."
Charlotte says"I transferred £7000 but they said they couldn't credit the account until I'd verified my bank account online. The user name they sent never worked and the password reset doesn't work. I've sent 6 emails asking for it to be resolved. 2 emails (18 May and 18 June) were to the complaints email (I suspect I'll get their standard reply here about emailing their complaints email as they don't read messages) asking for my money back but no reply. Writing to the ombudsman now."